Refund & Cancellation Policy

1. Eligibility for Refunds

To be eligible for a full refund:

• Your refund request must be submitted within 14 calendar days of the original transaction date.
• You must provide the email address used during checkout or your Bachs transaction receipt ID.
• No reason is strictly required, though constructive feedback helps us improve the service.

2. How to Request a Refund

Requesting a refund is simple and hassle-free:

1. Send an email to support@pulseguard.io with the subject line: Refund Request - [Your Order Email].
2. Our support desk will verify your order with Bachs and initiate the return within 24 business hours.
3. The funds will be returned automatically to your original payment method (card, bank account, or wallet) via Bachs. Depending on your financial institution, funds usually reflect within 3 to 7 business days.

3. Cancellation & Lifetime Nature

PulseGuard Pro is a one-time $40 purchase. Because there are no recurring monthly or annual subscription fees, you do not need to manually cancel any upcoming charges. When a refund is processed, your Lifetime Pro license key and additional monitor slots are simply deactivated.

4. Disputed Charges & Inquiries

If you notice an unfamiliar charge or have questions about a payment receipt from Bachs Technologies Limited, please contact our support team first before submitting a bank chargeback. We resolve billing inquiries promptly and cooperatively.