Privacy Policy

1. Overview

PulseGuard ("we", "us") takes user data privacy seriously. This Privacy Policy outlines what information we collect when you visit our website, utilize our endpoint monitoring tools, or purchase a Lifetime Pro license.

2. Information We Collect

We collect only the minimum required information to provide the service:

• Contact & Account Data: Your name and email address when purchasing or submitting support tickets.
• Monitored Endpoint Data: URLs, IP addresses, custom port numbers, and check frequency settings you provide for uptime verification.
• Technical Diagnostics: Response times, HTTP headers, and error codes logged during probe execution.

3. Payment Information & Third-Party Processors

We do not collect, process, or store credit card numbers, CVVs, or bank credentials on PulseGuard servers. All payment handling is delegated entirely to Bachs Technologies Limited (bachs.io), which adheres to PCI-DSS compliance and financial industry security standards. Bachs transmits confirmation tokens and transaction identifiers back to our webhook endpoints to unlock your license.

4. How We Use Your Data

Your data is strictly utilized to:

• Execute uptime checks and ping probes on your configured endpoints.
• Transmit immediate outage and incident notifications to your designated channels (Email, Discord, Telegram).
• Generate your public status page and verify your Lifetime Pro license activation.
• Provide customer assistance and honor refund requests.

We never sell, rent, or trade your personal data or monitoring logs to advertisers or data brokers.

5. Data Retention & Deletion

Ping logs and latency metrics are maintained for a rolling 90-day window and automatically pruned. You may request complete account and monitor deletion at any time by contacting our support team at support@pulseguard.io.

6. Privacy Inquiries

If you have questions regarding this Privacy Policy or data subject access requests, please email us directly:
PulseGuard Privacy Desk: support@pulseguard.io